Refund Policy

Last Updated: May 1, 2024

At jobodiaro, we are committed to ensuring your satisfaction with our educational materials and services. This Refund Policy outlines our procedures regarding refunds, returns, and exchanges. Please read this policy carefully before making a purchase.

1. Physical Educational Materials

1.1 Return Eligibility

You may return physical educational materials purchased directly from our website within 30 days of delivery, provided that:

• The items are in their original condition, unused, and with all original packaging and components;
• You have proof of purchase (order confirmation email or invoice);
• The items are not listed as non-returnable at the time of purchase.

1.2 Non-Returnable Items

The following items cannot be returned:

• Items that have been opened, used, or show signs of wear;
• Customized or personalized educational materials;
• Clearance or sale items specifically marked as non-returnable;
• Items that are damaged due to misuse or improper handling after delivery.

1.3 Return Process

To initiate a return:

1. Contact our customer service team at [email protected] within 30 days of receiving your order;
2. Include your order number, the items you wish to return, and the reason for the return;
3. Our team will provide you with a Return Authorization Number and shipping instructions;
4. Package the items securely with all original components and include the Return Authorization Number;
5. Ship the items to the address provided in the return instructions.

1.4 Refund Processing

Once we receive and inspect your return, we will notify you of the status of your refund:

• If approved, your refund will be processed to the original method of payment within 10 business days;
• The refund will include the purchase price of the returned items but may not include shipping costs unless the return is due to our error;
• If the return is rejected, we will contact you with an explanation and options for having the items returned to you.

1.5 Damaged or Defective Items

If you receive damaged or defective items:

• Contact us within 7 days of receiving the order;
• Provide photographs of the damaged items and packaging if possible;
• We will arrange for replacement items to be sent or issue a full refund including shipping costs.

2. Digital Educational Materials

2.1 Refund Eligibility

Due to the nature of digital products, all sales of digital educational materials are generally final and non-refundable once access has been provided or downloads have been initiated. However, we may consider refunds in the following circumstances:

• Technical issues that prevent access to or proper functioning of the digital materials that cannot be resolved by our technical support team;
• Significant discrepancies between the product description and the actual digital content delivered;
• Accidental purchase (e.g., duplicate purchase of the same product).

2.2 Refund Request Process

To request a refund for digital materials:

1. Contact our customer service team at [email protected] within 7 days of purchase;
2. Include your order number, the specific digital materials, and a detailed explanation of the issue;
3. For technical issues, please include details of the problem experienced, your device information, and any error messages received;
4. Our team will review your request and respond within 3 business days.

2.3 Refund Processing for Digital Materials

If your refund request is approved:

• Your access to the digital materials will be revoked;
• The refund will be processed to your original payment method within 7 business days;
• You agree to delete any downloaded copies of the materials from all your devices.

3. Subscription Services

3.1 Cancellation of Subscriptions

You may cancel your subscription at any time:

• Log into your account and follow the cancellation instructions in your subscription settings;
• Alternatively, contact our customer service at [email protected];
• Your cancellation will take effect at the end of your current billing period;
• You will continue to have access to the subscription services until the end of your current billing period.

3.2 Refunds for Subscriptions

Our subscription refund policy is as follows:

• Monthly subscriptions: No prorated refunds are provided for partial months;
• Annual subscriptions: May be eligible for a prorated refund of unused months if cancelled within 14 days of the annual renewal date;
• New subscriptions: If you cancel within 14 days of initial subscription purchase, you may be eligible for a full refund if you have not substantially used the services.

3.3 Subscription Refund Request Process

To request a subscription refund:

1. Contact our customer service team at [email protected];
2. Include your account information, subscription details, and reason for the refund request;
3. Our team will review your usage history and the circumstances of your request;
4. We will notify you of our decision within 5 business days.

4. Educational Workshops and Events

4.1 Cancellation by Customer

For workshops, webinars, or other educational events:

• Cancellations made more than 14 days before the event: Full refund or option to transfer to another event;
• Cancellations made 7-14 days before the event: 50% refund or option to transfer to another event;
• Cancellations made less than 7 days before the event: No refund, but you may transfer your registration to another person.

4.2 Cancellation by jobodiaro

If we cancel an event:

• You will receive a full refund of your registration fee;
• Alternatively, you may choose to transfer your registration to another scheduled event;
• We are not responsible for any travel, accommodation, or other expenses you may have incurred.

4.3 Event Refund Process

To request an event refund:

1. Contact our events team at [email protected];
2. Include your registration details, the event information, and reason for cancellation;
3. Refunds will be processed within 10 business days to your original payment method.

5. Bulk Orders and Institutional Purchases

For bulk orders, school purchases, or other institutional orders:

• Custom refund terms may apply as specified in your purchase agreement;
• Standard return period is 30 days from delivery for unopened materials;
• A restocking fee of 10% may apply for returns of bulk orders;
• Custom or specially produced materials are generally non-returnable;
• Please contact your account manager or [email protected] for specific guidance.

6. Shipping Costs for Returns

Unless the return is due to our error (wrong item shipped, defective product, etc.), customers are responsible for return shipping costs. We recommend using a tracked shipping service as we cannot be responsible for items lost in transit during the return process.

If the return is due to our error, we will provide a prepaid shipping label or reimburse reasonable shipping costs. Please contact customer service to arrange this.

7. Exchanges

If you wish to exchange an item rather than request a refund:

• Follow the return process outlined in Section 1.3;
• Clearly indicate in your return request that you want an exchange and specify the item you would like instead;
• If the replacement item is of higher value, you will need to pay the difference;
• If the replacement item is of lower value, we will refund the difference;
• Exchanges are subject to product availability.

8. Right of Withdrawal (EU Customers)

For customers in the European Union, in accordance with EU consumer protection laws:

• You have the right to withdraw from your purchase without giving any reason within 14 days of receiving physical goods;
• To exercise this right, you must inform us of your decision to withdraw through an unequivocal statement (e.g., email);
• You must return the goods without undue delay and not later than 14 days from the day you communicated your withdrawal;
• For digital content, this right of withdrawal expires once download or access has begun, provided you have given your express consent and acknowledgment that you will lose your right of withdrawal.

9. Contact Information

10. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

This Refund Policy was last updated on the date indicated at the top of this page.